From our General Manager
CHİHEB İSMAİL
FROM OUR GENERAL MANAGER
Making a difference in after-sales services and gaining customer loyalty are issues that we all know as consumers, but I would like to touch upon them:
- Responding well to customer complaints and making them feel interested in finding solutions
- Making an appointment in a short time and keeping to the appointment time
- Servis teknisyeninin giyimine ve konuşmasına dikkat edin
- Treating customers well and working regularly
- Solve the problem effectively
- It is necessary to please the authorized services and keep their motivation high.
- Supervise the service provided and take necessary precautions in case of any malfunction
- Organizing behavioral training for authorized services and establishing behavioral standards
- Organizing technical trainings, preparing technical bulletins and documents
- Müşteri memnuniyetinin ölçülmesi
Carrying out all these activities by durable consumer goods companies requires both large costs and knowledge, and therefore most companies cannot carry out these activities. HTS emerged to fill this gap.....
