Your Customer Satisfaction is Our Guarantee

Just Sell Your Product, Leave the Service to Us

We Offer the Best Service to Our Customers.

Turkey’s first service provider, HTS, whose aim is to provide the highest quality after-sales services to companies, was established in 2007. The services provided by HTS, headquartered in Istanbul, include Authorized Service network management, Spare Parts management, call center, after-sales services consultancy, Warranty Tracking, Online data management, Service Training, Consumer surveys, etc. Services are provided according to the needs of the companies.

Competitive Advantage with Special Services

Online Data Management

Effectively manage and analyze your business’s data.

Service Training

Continuous training is provided to its services by expert trainers in every branch.

Spare Parts Management

We continue the process from A to Z, from ordering the spare part from the manufacturer until it is delivered to the consumer.

Call center

Call center solutions to effectively manage customer demands.

Widespread Service Network

We have a contract with 1250 service points

Service Management

Manage your authorized services and your business’s service network.

Online Data Management

All transactions with authorized services are carried out thanks to the service application, which works in different languages and is designed to be suitable for all types of devices and operating systems. Thanks to this application, authorized services can track their online current accounts, order spare parts and track the order status, access the technical documents of the products, and review previous interventions made to the customer. Apart from this, detailed reports can be obtained about product malfunctions.

Service Training

Training never ends at HTS, Hts technical services Inc. Continuous training is given to its services by expert trainers in every branch. The main purpose of the training is to understand the products, understand the customer and provide the best service to the consumer, that is, consumer satisfaction. After the training, practical training is given to authorized services, and practical product training is given on the products.

Spare Parts Management

One of the most important elements of after-sales services is spare parts management, it is an indispensable process when providing after-sales service of a product. We continue the process from A to Z, from the order of the spare part from the manufacturer to its delivery to the consumer.

Call Center

SYS’s American Televantage call center system is used at HTS. Our call center has a capacity of 16 Agents, 16 external lines and 32 domestic lines. Since calls for different companies are answered by the same operators, a synergy is created between companies and the productivity of employees increases.

Widespread Service Network

HTS currently has contracts with a total of 1250 service points in Turkey for white goods, small household appliances and electronics. Since HTS provides service to more than one company, unlike distributor companies, it can make service agreements even in small districts.

Service Management

Thanks to HTS’s experienced staff, detailed information is available about most of the authorized services in Türkiye. When a need arises in a region, more than one alternative is evaluated and the best service is determined according to the need.