Call Center

SYS’s American Televantage call center system is used at HTS.

Our call center has 16 Agencies, 16 outer hats and 32 inner hats. Since calls made to different companies are answered by the same operators, synergy is created between companies and employee productivity increases.

The call is related to incoming calls, missed calls, waiting conditions in IVR, call conditions, calls from the operator, etc. Detailed reports can be obtained. Necessary actions are taken through these reports.

Calls coming to our call center are directed to the relevant units or services and the calls are followed until the entire transaction. In addition, calls made are reported on a daily and monthly basis both on a basis and by type of request.

Another function of the call center is to conduct satisfaction surveys. The services provided are questioned with a satisfaction survey consisting of six questions. The results of this survey are reported monthly. According to the survey results, necessary warnings are made to authorized services and necessary action plans are created at points that cause dissatisfaction. The best services are rewarded annually.